Product Warranty & Care Instructions

WHAT IS EXCLUDED UNDER THIS WARRANTY?

This warranty does not apply to:

  • Firmness preference of the product
  • Normal body impression(s) of 1.5 inch (38mm)or less**
  • Bed height
  • Mattress cover (fabric)
  • Burns, stains or soil
  • Mattresses not used with a proper foundation.
  • Merchandise sold ¨as-is〃, ¨distressed〃 or ¨floor model〃
  • Adjustable foundations (see the ownerˇs manual for details)
  • For NatureRest models, damage due to improper washing (including snags and discoloration)
  • For NatureRest models, shrinkage, so long as top can still be zipped on
  • Transportation, inspection, or removal costs of product
  • Fibrelux product that has a manufacturing defect and is stained or soiled. For health and safety reasons, Fibrelux may not be able to inspect these products to assess whether covered by the warranty, in which case, Fibrelux reserves the right to deny warranty coverage.

If your concerns are body impressions, place a straight edge (like a yardstick or broom handle) across the area. Using a ruler, measure the depth of the depressed area, without applying any pressure, and then photograph the measurements. Please be sure to measure in the middle of the quilted area, not the stitching.

Do's and Don'ts of Bedding Care:
  • DO turn your mattress occasionally to prolong the comfort and support life. Body indentations are a normal occurrence in your new mattress and indicate that the upholstery layers are conforming to your bodyˇs individual contours. Youˇll be pleasantly surprised with that ¨New Mattress Feeling〃 every time you turn your mattress.
  • DO give your new sleep set time to ¨air〃 upon removal from its plastic packaging. Dispose of all plastic packaging as soon as possible.
  • DO carry your mattress flat on its side. Itˇs easier to handle and youˇll be less likely to damage the mattress.
  • DO keep your bedding clean. We suggest using a mattress protector, especially if children use the bed.
  • DO replace the old foundation when purchasing a new mattress. An old foundation may not provide sufficient support. It may appear that your new mattress is sagging when it is really the foundation, which supports the entire mattress.
  • DO use an appropriate frame and center support for queen-and king-size sets. Using the right support frame will ensure your warranty remains in effect.
  • DONˇT PLACE YOUR MATTRESS NEAR OPEN FLAME OR EXPOSE TO FIRE. THIS MATTRESS IS NOT FLAME- OR FIREPROOF, AND CAN IGNITE AND/OR BURN IF EXPOSED TO OPEN FLAME OR FIRE. WHEN IGNITED, SOME BEDDING MATERIAL CAN BURN RAPIDLY AND EMIT SMOKE AND HAZARDOUS GASES.
  • DONˇT smoke in bed. This mattress is manufactured as required by federal law to resist, but not necessarily eliminate, ignition by smoldering cigarettes.
  • DONˇT let anyone stand or jump on your mattress. It was not built for that kind of weight concentration or abuse.
  • DONˇT allow your mattress to get wet because some upholstery materials may compress. Protect it from water or other liquids.
  • DONˇT place a board between your mattress and foundation. Your sleep set is designed specifically to provide you with proper support, and the foundation plays an important role.
  • DONˇT bend your mattress under any circumstances. Such treatment may damage the innerspring unit. Flex rather than bend the mattress when going through doorways, and donˇt bend the corners when putting on fitted sheets.
  • DONˇT remove the serial tag label at the end of your mattress. This serves as a means of identification to establish your warranty rights.
  • DONˇT use dry cleaning fluid of any type on your mattress. These chemicals will damage some of the construction materials.