Warranty Information
Product Warranty & Care Instructions
Coco Industry Sdn. Bhd. would like to thank you for your recent purchase of a Fibrelux mattress. The bed you will sleep on tonight draws manufacturing innovation since 1972. Fibrelux is committed to scientific design and testing of all its products, to provide comfort throughout the sleep.
Your warranty protects you from the day you purchase your sleep set, and continues according to the "Warranty Schedule" found on your warranty card. In the event that we repair or replace your sleep set, this warranty continues your protection from the original date of purchase.
THE FOLLOWING CARE INSTRUCTIONS CAN HELP PRESERVE WARRANTY RIGHTS:
WHAT IS EXCLUDED UNDER THIS WARRANTY?
This warranty does not apply to:
• Firmness preference of the product
• Normal body impression(s) of 1.5 inch (38mm)or less**
• ** If your concerns are body impressions, place a straight edge (like a yardstick or broom handle) across the area. Using a ruler, measure the depth of the depressed area, without applying any pressure, and then photograph the measurements. Please be sure to measure in the middle of the quilted area, not the stitching.
• Natural aroma from the natural materials used on mattress
• Mattress/Bed height
• Mattress cover (fabric)
• Burns, stains or soil, or improper handling of the mattress, this includes sitting on the edge of the mattress, bending, twisting or jumping on the mattress.
• Mattress handle. Partial mattress both sides fitted with mattress handle for the purpose of adjusting the mattress position. Handle design may not able to bear total weight, do not use handle transportation or turn the mattress.
• Mattress damage due to an inappropriate foundation. A mattress is designed for full performance when used in conjunction with a matching foundation as part of a total sleep set.
• Merchandise sold ??as-is??, ??distressed?? or ??floor model??
• Adjustable foundations, Mattress or foundation damage due to abuse
• For washable models, damage or shrinkage due to improper washing (including snags and discoloration)
• Transportation, inspection, or removal costs of product
• Warranty claim outside of purchasing country/region. (Such as product use outside the purchasing country/region)
• Did not complete the online registration or failed to send us your mattress warranty card, together with the copy of the invoice within 14 days of purchase.
• Fibrelux product that has a manufacturing defect and is stained or soiled. For health and safety reasons, Fibrelux may not be able to inspect these products to assess whether covered by the warranty, in which case, Fibrelux reserves the right to deny warranty coverage.
If your concerns are body impressions, place a straight edge (like a yardstick or broom handle) across the area. Using a ruler, measure the depth of the depressed area, without applying any pressure, and then photograph the measurements. Please be sure to measure in the middle of the quilted area, not the stitching.
Do's and Don'ts of Bedding Care:
• DO turn your mattress occasionally to prolong the comfort and support life. Body indentations are a normal occurrence in your new mattress and indicate that the upholstery layers are conforming to your body??s individual contours. You??ll be pleasantly surprised with that ??New Mattress Feeling?? every time you turn your mattress.
• DO give your new sleep set time to ??air?? upon removal from its plastic packaging. Dispose of all plastic packaging as soon as possible.
• DO carry your mattress flat on its side. It??s easier to handle and you??ll be less likely to damage the mattress.
• DO keep your bedding clean. We suggest using a mattress protector, especially if children use the bed.
• DO replace the old foundation when purchasing a new mattress. An old foundation may not provide sufficient support. It may appear that your new mattress is sagging when it is really the foundation, which supports the entire mattress.
• DO use an appropriate frame and center support for queen-and king-size sets. Using the right support frame will ensure your warranty remains in effect.
• DON??T PLACE YOUR MATTRESS NEAR OPEN FLAME OR EXPOSE TO FIRE. THIS MATTRESS IS NOT FLAME- OR FIREPROOF, AND CAN IGNITE AND/OR BURN IF EXPOSED TO OPEN FLAME OR FIRE. WHEN IGNITED, SOME BEDDING MATERIAL CAN BURN RAPIDLY AND EMIT SMOKE AND HAZARDOUS GASES.
• DON??T smoke in bed. This mattress is manufactured as required by federal law to resist, but not necessarily eliminate, ignition by smoldering cigarettes.
• DON??T let anyone stand or jump on your mattress. It was not built for that kind of weight concentration or abuse.
• DON??T allow your mattress to get wet because some upholstery materials may compress. Protect it from water or other liquids.
• DON??T place a board between your mattress and foundation. Your sleep set is designed specifically to provide you with proper support, and the foundation plays an important role.
• DON??T bend your mattress under any circumstances. Such treatment may damage the innerspring unit. Flex rather than bend the mattress when going through doorways, and don??t bend the corners when putting on fitted sheets.
• DON??T remove the serial tag label at the end of your mattress. This serves as a means of identification to establish your warranty rights.
• DON??T use dry cleaning fluid of any type on your mattress. These chemicals will damage some of the construction materials.
Limited Guarantee
HOW CAN I GET MY MATTRESS COVERED BY WARRANTY?
Warranty card must be sent together with Copy of Original Bill of sale to identify the bedding and validate warranty. Copy of original bill of sale is needed to determine original date of purchase.
HOW CAN I GET SERVICE ON MY WARRANTY?
Contact your original Fibrelux dealer. If your original Fibrelux dealer is no longer in business or you have moved outside the service area, please contact the Coco Industry Sdn. Bhd. Customer copy of warranty of sale is needed for warranty.
WHAT IS COVERED?
If you purchased a Fibrelux mattress and use it with a proper foundation (see (i) and (ii) on following page), this warranty covers manufacturing defects in your Fibrelux mattress or foundation*. Replacement of one piece does not automatically result in the replacement of the other piece. This limited warranty is provided only to the original purchaser.
HOW LONG IS THE COVERAGE PERIOD?
The warranty coverage runs from the original date of purchase or manufacturing date on our record (if warranty card was sent without copy of original bill). Repair or replacement of the mattress or foundation does not extend its limited warranty or begin a new limited warranty period. Your warranty period is based on the code indicated on your white law label.
WHAT WILL FIBRELUX DO?
If your Fibrelux mattress or foundation fails due to a manufacturing defect, the exclusive remedy under this warranty will be repair or replacement of the defective product in Malaysia, Singapore or Brunei.
Fibrelux reserves the right to substitute comparable materials or models and does not guarantee that the replacement will match the existing piece.
Warranty Recourse:
We make every effort to be sure we manufacture our Fibrelux sleep sets with only the finest natural materials available. If, however, you do discover a defect in your new mattress or foundation, simply contact the retail store where you purchased your sleep set. If you can??t reach the store, or if you??ve moved, all you need to do is write directly to us at the address printed on the law label of your new sleep set.
If a defect that is covered occurs during warranty period (which is described in the warranty schedule), Fibrelux will repair or replace (at our option) the defective mattress and/or foundation within a reasonable period of time.
In order for this limited warranty to be valid, you must:
1. Be the original consumer purchaser, and have purchased the sleep set from one of our authorized dealers in Japan, Malaysia, Singapore, China or Brunei;
2. Provide a copy of the original store receipt, or other proof of date, place of purchase and purchase price;
3. Provide the law label from the defective product.
If identical materials are not available at the time of product service, Fibrelux reserves the right to substitute material of equal or higher value, or, at our option, provide a refund. You??ll be responsible for transportation costs of the product to and from the store or factory, as applicable.
Fibrelux reserves the right to refuse service and invalidate this warranty when, upon inspection, the sleep set is found to be in an unsanitary condition, or when the product failure is due to causes other than defective workmanship or materials. Please refer to the ??Do??s and Don??ts of Bedding Care?? section of this brochure for proper sleep set care.
Exclusive Remedy/Other Limitations:
ANY AND ALL IMPLIED WARRANTIES ON THIS PRODUCT, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXCEED IN DURATION THE TERM OF THIS LIMITED WARRANTY WHICH BEGINS WITH THE DATE OF PURCHASE BY THE CONSUMER. THE SERVICE TERMS STATED IN THIS WARRANTY SHALL BE THE CONSUMER??S SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF PRODUCT FAILURE DURING THE WARRANTY PERIOD. FIBRELUX SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THIS PRODUCT, OR FOR BREACH OF THIS OR ANY OTHER EXPRESS OR IMPLIED WARRANTY. Fibrelux does not warrant that this product is suitable for any person??s medical condition. Fibrelux makes no warranty beyond what is contained in the writing.
Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Fibrelux does not authorize any person to create for it any other obligation or liability in connection with this warranty.
Care for Your Future
